FAQ
Answers before you book
Everything guests ask about rooms, breakfast and arrival at Kōwhai Lane B&B, above Nelson.
Before you stay
Questions guests ask us
If you don't find your answer here, call us on 03 548 0100.
How do I check availability and book a room?
Check real-time availability and book directly through Check availability. Choose your dates and your room — Garden queen, Kōwhai suite or Twin room — and your booking is confirmed straight away.
What time can we check in?
Check-in is from 3pm to 7pm. If you'll arrive outside these hours, let us know in advance and we'll arrange a time that works for you.
What time is check-out?
We'll confirm your check-out time when you book, so you know exactly when to expect it.
What's for breakfast?
A cooked breakfast is served each morning, using eggs from our own hens and fruit from the orchard behind the house.
Can you cater for dietary requirements?
Tell us about any dietary requirements when you book and we will do our best to accommodate you.
Which of the three rooms is right for us?
Garden queen, Kōwhai suite and Twin room each suit different guests. See photos, beds and views on our Rooms page, or call us and we'll help you choose.
Is there parking at the house?
For directions and arrival details, see our Getting to Kōwhai Lane page, or call us and we'll talk you through it.
Are children welcome at Kōwhai Lane?
Get in touch before you book and we can talk through whether our home suits your family.
Do you allow pets?
Please contact us before booking if you'd like to bring a pet, so we can discuss it with you.
What happens if we need to cancel?
Cancellation terms are shown when you book your stay through Check availability.
Still have a question?
Call us on 03 548 0100 — we're happy to help before you book.
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Ready to stay with us?
Check real-time availability and book your room at Kōwhai Lane B&B, above Nelson.